CreateApe

Executive summary

CreateApe is an Orange County, California UX agency focused on SaaS products, helping B2B SaaS companies improve onboarding, conversion, and customer retention through research-driven product design. Its Evidence Score is driven mainly by strong, independently verified Clutch proof — a 4.8 rating across 70 reviews — with a moderate case-study base and no currently-verifiable third-party award or top-list placement.

The best fit is a B2B SaaS company optimizing activation, onboarding, and conversion that wants a research-driven design partner and weights Clutch review volume heavily. Buyers who need a confirmed, audited award or top-list ranking, a large public case-study library, or published pricing should treat those as open questions to raise directly with the agency.

Evidence notes

This profile uses CreateApe’s website and third-party profiles (Clutch, DesignRush) as evidence. The Clutch rating (4.8) and review count (70) were independently verified live on clutch.co/profile/create-ape during this review — they are confirmed current figures, not simply carried over from a directory listing. The SaaS classification is SaaS-heavy: CreateApe’s own positioning leads with SaaS UX, conversion optimization, onboarding, UX research, and product strategy, with some enterprise/healthcare-adjacent client work alongside it, which is reflected in the SaaS sub-score. The case-study basis is thin relative to the review volume — roughly eight detailed cases are surfaced publicly — so SaaS-specific proof should be requested directly.

Recognition scores none: two claims sometimes associated with CreateApe do not hold up as independently verifiable agency awards. CreateApe’s own blog states it was ranked “#1 UX/UI agency in Orange County” on a Clutch leaderboard, citing a 4.8 rating — a real, good-faith claim, but Clutch’s city/category leaderboards are dynamic and re-sort continuously, so that time-stamped snapshot is not visible or reproducible on the live profile today and cannot be counted as durable third-party recognition. Separately, a “Best in KLAS” reference is sometimes linked to CreateApe, but KLAS Research is a healthcare-IT ratings body, and the actual award belongs to a client’s platform (Performance Health Partners, now Sentact) for a healthcare incident-reporting product — CreateApe did the UX design work as a vendor, but the award was not given to CreateApe as an agency. Treating either claim as CreateApe’s own verified recognition would overstate the evidence, so recognition is scored none pending a reproducible, independently-checkable source.

Founded year: sources disagree (LeadIQ/LinkedIn-adjacent listings say 2014, DesignRush says 2015, Clutch says 2016), and CreateApe’s own site states no founding year at all. This profile resolves the conflict to 2016 by weighting objective domain evidence over self-reported directory fields: WHOIS shows createape.com was registered on 2013-08-02, but Wayback Machine snapshots through 2013 show only a parked GoDaddy placeholder page, and snapshots from 2014 show generic WordPress “Corsa” theme demo content (stock copy, a placeholder team member), not a real CreateApe business site. The first Wayback snapshot with genuine, content-complete CreateApe business copy — its own footer copyright and linked Facebook/Twitter profiles — dates to 2016, matching Clutch’s “Founding Year: 2016.” Earlier years (2013, 2014) reflect domain registration and site-setup activity, not an operating business, so they are not used as the founding year. No public pricing was found; cost and engagement terms should be confirmed with the agency.